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General Purpose Valve Series Butterfly valve series Ball valve series Hydraulic control valve series Corrosion-resistant valve series Bellows valve series Regulating valve seriesThree eccentric butterfly valve series Two-way double eccentric metal hard seal butterfly valve Soft seal butterfly valve series Other Butterfly Valve SeriesHydraulic control valve series Multi-function water control valve Elastic Seated Gate Valve On-off electric valve
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Focus on manufacturing valve service world pipeline
Service concept
With a perfect after-sales service system, after-sales support system created by a professional team, as well as professional training and other services, you can enjoy the VIP full after-sales service guarantee.
Service Hotline
Provide 7 × 24-hour service hotline and network message, our professional technicians will answer any questions for you in time.
24-hour service hotline:(+86-0592-6367916）
After-sales service
1. pre-sales service
Product consultation and demonstration
Detailed product description and technical parameters: We will provide detailed product description and technical parameters to help customers fully understand the performance, use and advantages of the product, so that customers have a clear understanding of the product.
• Product demonstration: According to customer needs, we will conduct product demonstrations to show the actual operation effect and reliability of the product, so that customers can more intuitively feel the value and function of the product.
• Customized solutions: According to the different needs of customers, we will provide customized solutions to ensure that the products can fully meet the actual needs of customers.
Technical Support
Professional technical support: We will provide professional technical support to answer customers' questions about product technology, usage and application scenarios, and ensure that customers can use our products correctly and efficiently.
• Selection assistance: We will assist customers in product selection and provide professional advice according to customer needs and scenarios to ensure that customers choose the most suitable products for them.
Contract and Quotation
Clear contract terms and quotation: We will provide clear contract terms and quotation to protect the rights and interests of both parties and make the cooperation process more transparent and secure.
• Flexible price strategy: We will flexibly adjust the price strategy to meet the needs and budgets of different customers, ensuring that customers can obtain high-quality products and services at the best price.
2. in-sale service
Order Tracking and Logistics
• Order tracking service: We will provide order tracking service to let customers know the order status and delivery time in real time to ensure that customers have a clear understanding of the delivery time.
• Reliable logistics cooperation: We will choose reliable logistics partners to ensure that products can be delivered to customers on time and safely, so that customers can rest assured to receive products.
Installation, commissioning and training
• Professional installation and commissioning: We will send professional technicians to the customer site for installation and commissioning to ensure the normal operation of the equipment and provide customers with a better service experience.
• Operation training and guidance: During the installation and commissioning process, we will provide customers with operation training and guidance to ensure that customers can master the use of equipment and improve work efficiency.
Quality inspection
• Strict quality inspection: Before shipment, we will conduct strict quality inspection on the products to ensure that the products are defect-free and trouble-free, so that customers can receive high-quality products and improve customer satisfaction.
3. after-sales service
Warranty and repair
• Professional warranty service: We provide professional warranty service to ensure that customers enjoy perfect after-sales protection during the warranty period.
• Response within 48 hours: We promise to respond within 48 hours after the customer raises a question to ensure that the customer's problems during use can be resolved in a timely manner.
Technical support and training
7x 24 hours technical support: We provide round-the-clock technical support services to answer the problems encountered by customers in the use process and ensure the normal use experience of customers.
• Regular technical guidance: We regularly provide customers with technical guidance on the use and maintenance of equipment to ensure that the equipment is in the best condition for a long time and extend the service life of the equipment.
Customer Feedback and Improvement
• Customer feedback mechanism: We establish a customer feedback mechanism, actively collect customer opinions and suggestions, and continuously improve and optimize our products and services.
• Problem improvement and optimization: In response to customer feedback questions and suggestions, we will make timely improvements and optimizations to improve product quality and service levels to meet customer needs.
after-sales service network
• Perfect service network: We establish a perfect after-sales service network to ensure that customers can enjoy timely and efficient service support.
• Partnership: We work closely with local partners to make full use of resources and ensure timely response of services, so that customers feel our professionalism and care.
National sales hotline 7*24 hours
Address: 801-805 Jingshan Road, Guannan Industrial Zone, jimei district, Xiamen City
